How to Get in Touch

Email is the best way to contact our customer care team. We review enquiries daily and aim to respond as quickly as possible.

Email:
info@rumoura.com

To help us assist you faster, you can contact us directly using the message icon in the bottom right corner. Please include the following details in your message:

• Your order number, if you have one
• The email address used at checkout
• A clear description of your enquiry

This allows us to locate your order quickly and provide an accurate response.

Order and Shipping Support

If your enquiry relates to shipping, tracking, or delivery timeframes, we are happy to help. We understand that waiting for an order can feel stressful, and we will always check the most up-to-date information available for you.

Please note that delivery times may vary depending on your location and current demand, but our team will keep you informed as best we can.

Returns and Exchanges

If you are contacting us about a return or exchange, we recommend reviewing our Returns Policy first, as it outlines eligibility, timeframes, and instructions.

If you are unsure about any part of the process, feel free to reach out. We are always happy to guide you through your options.

Product Questions and Fit Advice

Need help choosing the right size or deciding between styles? If you have questions about fit, fabric, or how a piece wears, our team can offer honest and practical advice to help you make the right choice.

We want you to feel confident and comfortable with every purchase.

Customer Care Hours

Our customer support team operates during standard business hours. Enquiries are answered in the order they are received.

During busy periods, please allow up to 1 to 12 hours for a response. We appreciate your patience and will reply as soon as we can.

A Note From Rumoura

Every message matters to us. Whether it is a simple question or detailed feedback, we take the time to read and respond with care.

Thank you for choosing Rumoura. We truly appreciate your support and trust.

Frequently Asked Questions

How long does it take to receive a response?

We aim to reply to all enquiries within 1 to 12 hours during business days. During peak periods, response times may be slightly longer, but we always respond as quickly as possible.

What should I include when contacting customer support?

Please include your order number, the email address used at checkout, and a clear description of your enquiry. This helps us assist you more efficiently.

Can I change or cancel my order after placing it?

If your order has not yet been processed, we may be able to assist. Please contact us as soon as possible with your order details and we will do our best to help.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. If you have not received this, please contact our support team.

Who do I contact for returns or exchanges?

For all return and exchange enquiries, please email info@rumoura.com. Our team will guide you through the process based on your order and eligibility.